Returns Policy
Last updated July 2026
Because every PLUGGED product is a digital download delivered instantly, our returns policy is different from a physical goods store. Here's exactly how it works.
Digital products are non-returnable
Once a supplier list has been delivered to your email or unlocked in your account, it cannot be 'returned' — the information has already been transferred to you. All digital sales are final.
Your rights under Australian Consumer Law
This policy does not override your rights under the Australian Consumer Law (ACL). If a PLUGGED product is faulty, not as described, or fails to do what we said it would, you are entitled to a repair, replacement or refund as set out in the ACL.
Duplicate or accidental purchases
If you accidentally purchased the same list twice, contact us within 7 days of purchase and we'll reverse the duplicate charge in full.
Delivery failure
If technical issues prevent you from ever accessing the list you paid for and our support team cannot deliver it within 2 business days, you're entitled to a full refund.
How to lodge a return request
Email our Australian support team via the contact form on the home page. Include your order number and the reason for the request. We respond within one business day (AEST).
This page is maintained by PLUGGED to answer common questions about our service. For anything not covered here, get in touch via the contact form on the home page.