Refund Policy
Last updated July 2026
PLUGGED is committed to fair outcomes for every Aussie reseller who buys from us. This page explains when refunds are — and are not — available.
All sales are final
Because our supplier lists are digital and delivered instantly, all sales are considered final at the moment of delivery. Please review the product page carefully before checking out.
When we issue a refund
We will refund your order in full when: (a) the product was never delivered and our team cannot resolve delivery within 2 business days; (b) you were charged twice for the same order; (c) the product is materially different from what was described on the sales page.
When we do not issue a refund
We do not refund based on: change of mind, misuse of supplier contacts, failure to make sales as a reseller, or claims that a supplier's prices, stock or shipping times changed after purchase. Supplier businesses are independent third parties and their terms can change without notice.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a refund, replacement, or compensation as set out in the ACL.
How refunds are paid
Approved refunds are returned to the original payment method within 5–10 business days. AUD orders are refunded in AUD; international orders are refunded in the original charge currency and may be subject to your bank's exchange rate.
How to request a refund
Contact us via the form on the home page within 14 days of purchase. Include your order number and the reason for the request. Our Melbourne-based support team responds within one business day (AEST).
This page is maintained by PLUGGED to answer common questions about our service. For anything not covered here, get in touch via the contact form on the home page.